Did you know that there are various actions you can take when your community comments on your social media content?
It’s a great idea to respond to comments and questions or give a simple thumbs-up when folks have something nice to say! What’s even more important to address are unwanted comments, where misinformation or hateful speech is being used.
Here are a few examples of actions you can take:
If you choose to reply to a negative comment, we recommend taking an approach similar to negative online reviews – simply do not argue. Fighting fire with fire will never work in these scenarios.
It’s best to think of these as public responses that your clients, and potential new clients will view. Be cordial, and ask your Marketing Manager for more resources on crafting responses.